Terms and Conditions – JWT Weight Loss

Refunds and Subscription Policy

Initial Commitment

When you sign up for any coaching program with JWT Weight Loss, you agree to a minimum 8-week commitment.

Cancellations & Refunds

Cancellations are not permitted during the initial 8-week period.

No refunds will be provided for:

Change-of-mind decisions

Early termination requests

Once your enrollment is confirmed, you are committed to completing the full 8-week program.

Cancelling After 8 Weeks

After your 8-week commitment ends, you may request to cancel by emailing support@jwtweightloss.com.

Your cancellation request must be submitted at least 14 days before your next billing date to take effect.

No Cooling-Off Period

 Please note that no cooling-off period applies once you enrolled.

Modifying Your Service Plan

After you’ve completed the initial 8-week commitment, you can request to:

To do so, you must email support@jwtweightloss.com at least 14 days before your next billing date.

If your new plan has a different price:

You’ll be charged the difference for an upgrade

You’ll receive a credit or adjustment for a downgrade

Important:

 If you're still within your initial 8-week term, downgrade requests are not guaranteed and will be reviewed by the JWT Weight Loss team on a case-by-case basis.

Once the 8-week term is complete, you're free to make plan changes at any time, with the required notice.

Account and Plan Ownership

Each plan is for one individual only .
You cannot :

The name on the account cannot be changed under any circumstances. All plans remain linked to the original purchaser.

Compliance with Consumer Rights

JWT Weight Loss adheres to relevant consumer protection laws, including provisions under Australian Consumer Law where applicable.

Privacy Policy

How We Protect Your Information

We value your trust and take your privacy seriously. Your personal data is handled securely and used only to provide the services you’ve signed up for — such as processing orders, verifying identity, and improving your experience through internal analysis. We do not sell or disclose your information to outside parties without your consent, except where necessary to complete your service or comply with legal obligations.

Consent to Data Use

Your personal information — including your name, email address, and payment details — will never be sold or shared with third parties (excluding our service partners) unless you’ve explicitly agreed to it.

Marketing Communication

If you make a purchase through JWT Weight Loss, we may occasionally send you promotional emails with news, updates, or special offers. You can unsubscribe at any time by following the instructions included in each marketing message.

Cookies and Tracking

Our website uses cookies — small files stored on your device — to remember your preferences and improve your browsing experience. If you've registered with us, cookies may help speed up your return visits by remembering your login details. You can disable cookies through your browser settings at any time.

Google Ads and Remarketing

JWT Weight Loss utilizes Google AdWords remarketing, allowing us to show relevant ads to previous visitors of our site across Google’s network. These ads may appear if, for example, you visited our site without completing a purchase. The ads are powered by cookies and comply with both our own privacy practices and Google’s policies.

To update your Google ad preferences or to opt out of interest-based advertising, visit the Google Ads Settings or install a browser plugin.

Links to Other Websites

Our site may include links to websites operated by third-party companies. Please note that JWT Weight Loss is not responsible for how these external sites collect or handle your data. We recommend reading the privacy statements of any website you visit before sharing personal information.

Managing Your Information

If you need to review or update the personal details you’ve shared with us, you can contact our support team at support@jwtweightloss.com. For your security, we may ask for proof of identity before releasing any information. Keep your login details safe, as we are not responsible for actions taken using your credentials without your consent.

Need Help?

We’re here for you. If you have questions, concerns, or feedback about these terms or your experience with JWT Weight Loss, don’t hesitate to reach out to support@jwtweightloss.com. We’re always happy to hear from our clients and aim to deliver service that exceeds expectations.